Testimonials

When our insurance agent called to tell me that she could no longer be our personal agent because she was leaving the firm, I immediately asked her where she was going and could we move our accounts to her new place of business. She advised that her new firm, Desert Empire Insurance Services is a larger company and could offer us more options at better rates. I immediately saw the benefit of going with Desert Empire Insurance Services when our liability policy came up for renewal. We saved several thousand dollars on that policy alone. As a small but growing construction company, J&C ENterprises is relying on Desert Empire Insurance Services to guide us through our expansion by offering the lowest rate possible while ensuring we are adequetely covered. I have found each member of the staff at Desert Empire Insurance Services to be courteous and professional.

Cathy Staiti, CFO. J&C Enterprises

Desert Empire Insurance Services is a cut above the other insurance agencies we have experienced in our 18+ years in business. The staff impressed us with their knowledgeable, professionalism and competency. Their commitment to and concernfor their clients is obvious. The quick responses, with attention to detail, has been consistent. Our company would not hesitate to recommend Desert Empire Insurance Services to anyone who seeks professional insurance assistance with superior attention to client's needs.

Jane Adams, Esq. Executive Vice-President. Accent Tile Inc.

Our organizations, the Boys and Girls Club of Palm SPrings and Pathfinder Ranch have done business with Desert Empire Insurance and its predecessor for over ten years. Our relationship has been primarily with Matt Costello, but we have dealt with other staff at the firm as well.

We have always been treated professionally, courteously, and promtly with our insurance needs. The firm provides our general liability, property, automobile, workers compensation, medical, accident, and umbrella policies.

We receive timely quotes at renewal and service when claims occur. We meet regularly with staff from the firm to review changes that may have occurred. All business is always conducted in a timely manner, and calls returned promptly when questions arise. I would strongly recommend anyone having insurance needs contact Desert Empire Insurance Services.

In addition to the coverages stated above, all of my personal insurance is provided by DEI. Matt Costello is without question the finest insurance agent I have ever met. He is a person of great character and the highest integrity.

James C. Coston, Executive Vice President. Boys and Girls Club of Palm Springs & Pathfinder Ranch

I came to work with my father's small construction subcontracting company straight out of college. I had very little "real world" business experience and absolutely no experience in working in construction or a construction office.

At that time, our company worked with a small insurance company, and Matt Costello was our customer service representative. Mr Costello became a valued supporter of our business, and earned our trust, respect, and loyalty. Mr Costello later moved to another company after the original brokerage closed, and we have chosen over these past fifteen years to keep our business with him. He helped me learn about how to navigate all aspects of business insurance, and about how insurance protects a growing company.

Matt watched our company grow from a very small shop to a much larger thriving business with sales growing exponentially over the course of our relationship. He has found innovative ways for us to save money and to protect our business from the potential business hazards that could fall into our path. He has provided invaluable guidance during difficult situations, and been a constant source of support during periods of both growth and contraction.

We consider Matt to be a valuable source of information, an advocate for our entire staff, and most importantly, a friend to our company. His strength of character is definitely a contributing factor in our success, and we are very lucky to have him on our team.

Chantal Latulippe Francisco, CFO. Palm SPrings Welding Inc.

I would like to express my genuine appreciation for Tina Eads. I have known her for more than four years. She was instrumental in helping our company secure insurance during a difficult time. Her help was invaluable to us. She now handles all aspects of our insurance needs.

Tina has my wholehearted respect and admiration. She is an asset in any situation and her integrity is without question.

Debra M. Uhlhorn, Corporate Secretary. Plam Springs Air Conditioning & Refrigeration, Inc.

I am writing this note to express my gratitude for the staff at Desert Empire Insurance Services, Inc. Our small family business has used this insurance company since 1997. The entire staff has always been courteous, prompt, and professional in handling all of our insurance needs & concerns.

I can rest assured that someone will always be available at the switchboard during office hours. If my representative is not immediately available, I leave a message and provided that representative is on staff that day, I always get a call back before the end of the business day.

My representative, Rebecca Goodwin is absolutely amazing! She expedites all my requests even when I am unable to give her much notice. Rebecca is efficient, thorough, professional, and courteous. Rebecca maintains a positive "Can do" sttitude at all times.

Both Kaye Pluss & Rebecca Goodwin always work hard to keep my business by investigating the needs of our small family business. They work hard to find us the best insurance policies for the best price & the appropriate coverages.

We have had other insurance companies and we have never received the "hands on" & personal service like we do with Desert Empire Insurance Services Inc. This company is definitely a role model that other insurance agencies should follow.

The entire staff & especially Rebecca Goodwin & Kaye Pluss should be commended for always providing excellent customer service.

Donna Jensen-Jones. Proline Communication Services, Inc.

I am happy to recommend with complete confidence the services of Desert Empire Insurance. We have worked for years with the company, both as HRH Insurance and later as DEI; I am happy to vouch for the level of care we have received.

Not only are all the quotes competitive, but we receive excellent service. There have been times that I thought we asked the impossible, but Sal and his team have always come through. We have a person at DEI's office who we can contact at any time. As our risk management needs grew, DEI provided additional personnel on their staff who specialized in areas such as worker's comp claim management and safety. The services have been offered to our company free of charge. We have also attended conferences sponsored by DEI featuring industry experts on a variety of topics, from human resource issues like sexual harassment training and the proposed Social Security mismatch regulations to construction law topics.

I heartily recommend the service provided by Desert Empire Insurance.

Heidi Risk. Sierra Landscape COmpany, Inc.

Without the great relationship and all the help that plumbing Concepts has received since day one with Andy and Anne and without you we would not be where we are today.

It is one part of our business that I don'yt have to worry about. If we need something you guys are always on top of it.

Ken Meadows, CEO/Chairman of the Board. Plumbing Concepts, Inc.

I wanted to take this opportunity to compliment you on one of your employees. All too often employers only hear when there is a problem and the good, above the call of duty, going out of the way to help seems to be forgotten and not mentioned. I must say that Penny Saylor is a shining star in your company. She is the Account Manager for Ultra Construction & Development, Inc's General Liability Insurance. She is professional, courteous, and ALWAYS so very helpful. I am new to the construction Industry; my area of expertise has been 27 years in the Financial Industry so needless to say I have alot of questions. Penny has been there for me, going above the call of duty explaining things in a manner I ca understand. When I have a reqest for certificates she goes out of the way to be helpful and makes me feel like I am the only client she has.

Customer service seems to be a lost art in today's world and it is so very nice when you experience exceptional customer service in an area such as insurance, which in itself is confusing but necessary.

I would highly recommend Desert Empire Insurance to any and all contacts simply because of the GREAT service we receive from Penny Saylor.

Harriet Pierce, CFO. Ultra Construction & Development, Inc.